BookMyConsole — Cancellation & Refund Policy

Confirmed bookings cannot ordinarily be cancelled by customers.

Once a booking has been successfully paid for and confirmed, the customer cannot cancel the booking merely because they no longer wish to attend.

Customers are therefore advised to carefully verify:

• Café name
• Location
• Date
• Time
• Gaming facility
• Booking duration
• Number of players, where applicable
• Total amount payable

before completing payment.

If a customer does not arrive at the café for their confirmed booking at the scheduled time, the booking will generally be treated as a no-show.

A customer no-show is generally not eligible for a refund.

If a Café Partner cancels a confirmed booking, the Café Partner is responsible for providing the applicable refund to the customer.

The Café Partner must honour its refund obligations in accordance with the terms of its agreement with BookMyConsole and applicable law.

The customer should contact the Café Partner and/or BookMyConsole Support regarding the cancellation and refund.

BookMyConsole may assist in communicating with the Café Partner and resolving the issue.

Important: If the cancellation is caused by the Café Partner, the Café Partner is responsible for the customer's applicable refund.

If a customer arrives for a confirmed booking and the Café Partner:

• Is closed,
• Refuses to honour the confirmed booking,
• Does not have the booked facility available, or
• Is otherwise unable to provide the confirmed service,

the customer should report the issue to BookMyConsole as soon as possible.

BookMyConsole may verify the circumstances with the Café Partner.

Where the issue is determined to be the responsibility of the Café Partner, the Café Partner will be responsible for the applicable refund.

If a technical error, system failure, or processing error attributable to BookMyConsole results in:

• Payment being successfully deducted but a booking not being created;
• Duplicate payment for the same booking;
• A confirmed booking being incorrectly cancelled due to a BookMyConsole system error; or
• Another verified technical issue resulting in the customer paying for a service that cannot be provided due to the BookMyConsole system,

BookMyConsole will take responsibility for resolving the issue and providing the applicable refund to the customer.

The customer should contact BookMyConsole Support with the relevant booking and payment information.

If money has been deducted from the customer's account but BookMyConsole does not show a successful booking, the customer should not immediately make another payment.

The customer should contact BookMyConsole Support.

BookMyConsole will verify the payment and booking status.

If the payment was successfully received but the booking was not created because of a verified BookMyConsole technical issue, BookMyConsole will process the applicable refund.

If a customer believes that they have been charged twice for the same booking, they should contact BookMyConsole Support.

BookMyConsole will investigate the transaction records.

If a duplicate charge caused by a BookMyConsole/payment-processing issue is verified, the applicable duplicate amount will be refunded.

Where BookMyConsole is responsible for a refund, the refund will generally be processed to the original payment method, subject to the applicable payment-provider process.

Where the Café Partner is responsible for a refund, the refund will be handled by the Café Partner according to the applicable arrangement and applicable law.

The time taken for a refund to appear in a customer's account may depend on the payment provider, bank, UPI provider, card issuer or other financial institution.

If a customer believes that an unauthorized transaction has occurred, they should immediately contact:

BookMyConsole Support
Email: harshdpatil2007@gmail.com

The customer may also need to contact their bank or payment provider.

BookMyConsole may investigate suspicious transactions and take appropriate action.

BookMyConsole and/or the Café Partner may require reasonable information to verify a refund request, such as:

• Booking ID
• Customer name
• Booking date and time
• Café name
• Payment/transaction reference
• Description of the problem
• Relevant supporting evidence, where appropriate

This information may be used to investigate the booking and determine the party responsible for the refund.

BookMyConsole may update this Cancellation & Refund Policy from time to time.

The latest version will be published on the Platform with the applicable "Last Updated" date.

For refund or cancellation-related questions, contact:

BookMyConsole Support
Email: harshdpatil2007@gmail.com
Website: https://bookmyconsole.com