BookMyConsole — Privacy Policy

Welcome to BookMyConsole ("BookMyConsole", "we", "us", or "our").

BookMyConsole is a platform that enables users to discover gaming cafés and gaming facilities, view available services, and book gaming sessions through our website and mobile application.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use the BookMyConsole website, mobile application, and related services.

By using BookMyConsole, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use BookMyConsole, we may collect the following information.

A. Account Information

When you create an account, we may collect:

• Full name
• Email address
• Mobile phone number
• Password/authentication information
• Google account information when you use Google Sign-In
• Profile photograph, if you choose to provide one

If you choose to upload a profile photograph, we may request access to your device's camera or photo gallery solely for that purpose. This access is only used when you actively choose to add or update your profile photo.

B. Booking Information

When you make a booking, we may collect:

• Gaming café selected
• Booking date
• Booking time
• Gaming session/slot
• Booking amount
• Booking status
• Booking history
• Related transaction/reference information

C. Location Information

BookMyConsole may request access to your device location to provide location-based features, such as helping you discover gaming cafés near you and providing map/direction functionality.

You may control location permissions through your device settings.

D. Payment and Transaction Information

Payments may be processed using third-party payment service providers such as Cashfree.

We may receive and store information necessary to process and record transactions, such as:

• Payment/order ID
• Transaction ID
• Booking ID
• Amount
• Payment status
• Transaction date/time
• Other payment-related information made available to us by the payment provider

BookMyConsole does not intend to store sensitive payment credentials such as card CVV, UPI PIN, banking passwords, or payment authentication OTPs.

E. Device and Technical Information

We may collect certain technical information necessary for operating, securing, and improving the service, including where applicable:

• Device information
• Operating system
• App version
• IP address
• Crash/error information
• Log information
• Push notification/device token
• Technical information generated when you use our services

We may use information for purposes including:

• Creating and managing your account
• Authenticating users
• Providing login and verification services
• Displaying nearby gaming cafés
• Processing bookings
• Confirming and managing bookings
• Processing and verifying payments
• Sending booking confirmations and important service notifications
• Providing customer support
• Preventing fraud and misuse
• Detecting security issues
• Improving our website, app and services
• Troubleshooting crashes and technical problems
• Maintaining records of transactions
• Complying with applicable legal requirements

We will not use personal information for purposes incompatible with those disclosed to you unless permitted or required by applicable law.

We may share necessary information with service providers and other parties where required to operate BookMyConsole.

These may include:

Gaming Café Partners

Necessary booking information may be shared with the relevant gaming café so that the café can fulfil your booking.

Payment Service Providers

Payment-related information may be processed through payment providers such as Cashfree.

Maps and Location Services

Location/map-related information may be processed through mapping services when you use location or map functionality.

Technology and Infrastructure Providers

We may use hosting, database, authentication, notification, security, analytics, or other technology providers necessary to operate the service.

Legal and Security Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Prevent fraud
• Protect users
• Protect BookMyConsole
• Investigate security incidents
• Enforce our Terms & Conditions

We do not sell users' personal information as a business practice.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the information and system involved, safeguards may include:

• HTTPS/encrypted transmission
• Secure authentication
• Password hashing
• Access controls
• Role-based permissions
• Server-side authorization
• Payment verification
• Secure storage practices
• Monitoring and logging
• Security updates

However, no online service can guarantee absolute security.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining account and booking records
• Preventing fraud and abuse
• Resolving disputes
• Maintaining financial/transaction records
• Complying with legal or regulatory obligations

Certain transaction or security records may need to be retained even after an account is deleted where legally permitted or required.

BookMyConsole provides users with a mechanism to request deletion of their account and associated personal information.

Users may request deletion:

Inside the App

Profile → Settings → Delete Account

Through the Website

https://bookmyconsole.com/delete-account

The deletion process actually removes or anonymizes the account and associated data — it does not simply disable or freeze the account.

Some information may be retained when necessary for legitimate purposes such as fraud prevention, security, dispute resolution, financial records, or legal compliance.

BookMyConsole is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

BookMyConsole may use third-party services to provide functionality such as:

• Authentication
• Payments
• Maps
• Hosting
• Database services
• Notifications
• Security
• Analytics

Third-party providers may process information according to their own privacy policies and applicable requirements.

We may update this Privacy Policy from time to time.

When we make material changes, we may update the "Last Updated" date and provide appropriate notice where required.

If you have questions, concerns, or requests regarding privacy or personal information, contact:

BookMyConsole
Email: harshdpatil2007@gmail.com
Website: https://bookmyconsole.com