BookMyConsole — Terms & Conditions

BookMyConsole is a platform that enables users to discover gaming cafés and related gaming facilities and, where available, reserve gaming sessions or slots through the Platform.

BookMyConsole may facilitate communication, booking and payment between users and participating gaming cafés ("Café Partners").

Unless expressly stated otherwise, BookMyConsole does not itself own or operate the gaming cafés listed on the Platform.

You must provide accurate information when creating an account and using the Platform.

You agree that:

• Information provided by you is accurate and current.
• You will keep your login credentials secure.
• You will not impersonate another person.
• You will not create accounts for fraudulent purposes.
• You will not use another person's account without authorization.
• You will comply with applicable laws and the rules of the relevant Café Partner.

BookMyConsole may restrict or suspend accounts that violate these Terms.

BookMyConsole may provide authentication through:

• Phone number and OTP
• Email and password
• Google Sign-In
• Other authentication methods that may be introduced in the future

You are responsible for maintaining the security of your account.

You must immediately notify BookMyConsole if you believe your account has been accessed without authorization.

BookMyConsole will not knowingly ask you to provide your password or OTP through an unsolicited message.

Café information displayed on BookMyConsole may include:

• Café name
• Address/location
• Images
• Gaming equipment
• Available services
• Pricing
• Opening hours
• Available slots
• Facilities
• Other information supplied by the Café Partner

Although we attempt to maintain accurate information, availability, pricing, operating hours, equipment and facilities may change.

BookMyConsole does not guarantee that every listing will always be accurate, complete, available or error-free.

Participating gaming cafés are independent businesses and are responsible for the services and facilities they provide.

A Café Partner is responsible for:

• Providing the booked gaming facility.
• Honouring confirmed bookings.
• Maintaining the quality and safety of its premises.
• Providing accurate information to BookMyConsole.
• Following applicable laws and regulations.
• Treating customers appropriately.
• Informing BookMyConsole promptly about changes affecting confirmed bookings.

BookMyConsole may suspend, restrict or remove a Café Partner for violating these Terms, partner agreements, applicable law, or customer-protection requirements.

When you make a booking through BookMyConsole:

• You select the applicable Café Partner, date, time and service.
• You provide the requested information.
• You complete the applicable payment.
• The booking is confirmed according to the availability and booking system.
• A booking confirmation may be provided through the Platform or other communication method.

You must provide accurate booking information.

A booking is intended for the user who made it unless the Platform expressly allows otherwise.

Payments may be processed through third-party payment service providers, including Cashfree.

The applicable booking price will be displayed before you complete the transaction.

Depending on the booking, the amount may include:

• Gaming/session charges
• Platform or service charges, if applicable
• Applicable taxes
• Other clearly disclosed charges

You agree not to:

• Attempt to manipulate payment status.
• Use stolen or unauthorized payment methods.
• Submit fraudulent payment information.
• Exploit technical errors to obtain services without payment.

BookMyConsole may cancel or restrict transactions that appear fraudulent or unauthorized, subject to applicable law and appropriate investigation.

Customer-initiated cancellations are currently not permitted.

Once a booking has been successfully confirmed and paid for, the customer is expected to use the booked gaming session at the scheduled date and time.

Unless otherwise required by applicable law or expressly stated by BookMyConsole, a user cannot cancel a confirmed booking simply because they no longer wish to attend.

Please review the Refund & Cancellation Policy before making a payment.

If a Café Partner cancels a confirmed booking or is unable to provide the booked service, the customer should contact BookMyConsole Support as soon as possible.

BookMyConsole may investigate the cancellation and coordinate the applicable refund with the Café Partner.

Where a refund is approved, it will generally be processed through the applicable payment mechanism and/or to the original payment method, subject to the applicable refund process.

Refunds are governed by our separate Refund & Cancellation Policy.

Unless otherwise required by applicable law or expressly approved by BookMyConsole:

• Customer-requested cancellation is not permitted.
• A customer may contact BookMyConsole if the Café Partner cancels or fails to provide a confirmed booking.
• Refund eligibility will depend on the circumstances of the booking.
• Refund processing may require verification of the booking and payment.

BookMyConsole will not intentionally withhold a refund that is legally required to be provided.

When using a participating gaming café, you must comply with the café's reasonable rules.

These may include rules relating to:

• Equipment usage
• Gaming session timings
• Food and beverages
• Conduct
• Property
• Age restrictions
• Safety
• Damage to equipment
• Behaviour toward staff or other customers

A Café Partner may take appropriate action against users who violate legitimate café rules, subject to applicable law.

You agree not to:

• Use BookMyConsole for unlawful purposes.
• Make fraudulent bookings.
• Use stolen payment credentials.
• Attempt to manipulate booking or payment systems.
• Access another user's account.
• Attempt unauthorized access to BookMyConsole systems.
• Introduce malware or malicious code.
• Scrape or copy Platform data without authorization.
• Interfere with the Platform's operation.
• Submit false information.
• Abuse, threaten or harass Café Partners, customers or BookMyConsole staff.
• Damage gaming equipment or property.
• Use the Platform to facilitate fraudulent activities.

BookMyConsole may investigate suspected:

• Payment fraud
• Fake accounts
• Unauthorized access
• Booking manipulation
• Abuse of promotional offers
• Identity misuse
• Other suspicious activity

Where reasonably necessary and legally permitted, BookMyConsole may:

• Temporarily restrict an account.
• Cancel suspicious transactions.
• Suspend access.
• Contact the relevant payment provider.
• Contact the affected Café Partner.
• Preserve relevant records.
• Report suspected unlawful activity to appropriate authorities.

BookMyConsole may suspend or terminate an account where reasonably necessary, including when:

• These Terms are violated.
• Fraud is suspected.
• The Platform is abused.
• Unauthorized payment activity is detected.
• The account is used for unlawful purposes.
• The user attempts to compromise Platform security.

Where appropriate, users may contact BookMyConsole Support regarding an account restriction.

Termination does not automatically eliminate obligations that arose before termination.

Your use of BookMyConsole is also governed by our Privacy Policy.

Depending on the services you use, BookMyConsole may process information such as:

• Name
• Phone number
• Email address
• Profile information
• Location information
• Booking information
• Transaction/payment-related information
• Technical/device information

Please review the Privacy Policy for information about collection, use, storage, sharing and deletion of personal information.

Some BookMyConsole features may use location information to help you discover gaming cafés or provide location-related functionality.

You may control location permissions through your device settings.

Disabling location access may affect certain Platform features.

BookMyConsole may rely on third-party providers for services such as:

• Payment processing
• Authentication
• Maps/location
• Cloud hosting
• Notifications
• Analytics
• Storage

Third-party services may have their own terms and privacy policies.

BookMyConsole does not control third-party systems and cannot guarantee uninterrupted availability of third-party services.

The BookMyConsole name, logo, software, design, website, application interface, text, graphics and other Platform content are owned by or licensed to BookMyConsole, except for third-party content.

You may not reproduce, modify, distribute, sell, reverse engineer, or commercially exploit BookMyConsole's intellectual property without prior written authorization, except where permitted by applicable law.

Café Partner trademarks, images and information remain the property of their respective owners.

We aim to keep BookMyConsole available and functioning properly, but we do not guarantee uninterrupted or error-free operation.

The Platform may occasionally be unavailable because of:

• Maintenance
• Software updates
• Server issues
• Internet/network problems
• Payment-provider problems
• Third-party service outages
• Security incidents
• Events beyond our reasonable control

If an obvious technical or pricing error occurs, BookMyConsole may investigate and take reasonable corrective action.

Where a payment has already been made and the booking cannot reasonably be fulfilled because of an error, BookMyConsole will handle the situation in accordance with applicable law and its refund procedures.

To the extent permitted by applicable law, BookMyConsole will not be responsible for losses arising solely from circumstances outside its reasonable control, including third-party service failures, internet outages, or actions of independent Café Partners.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

BookMyConsole does not guarantee that every Café Partner, service, facility, gaming device or listing will meet every user's expectations.

Café Partners are responsible for the accuracy of information they provide and for delivering the services they advertise.

Where a dispute relates primarily to the actual condition, operation, safety or availability of a Café Partner's premises or equipment, BookMyConsole may assist with communication and investigation but the Café Partner may remain responsible for matters within its control.

This does not prevent BookMyConsole from taking action against a Café Partner when appropriate.

BookMyConsole takes reasonable technical and organizational measures to protect its systems and user information.

However, no internet-based system can be guaranteed to be completely secure.

Users must protect their account credentials and should immediately report suspected unauthorized access or security issues to BookMyConsole.

BookMyConsole may modify, add, suspend or remove features from the Platform.

Where appropriate, material changes may be communicated through the Platform or other suitable methods.

We may update these Terms from time to time.

The updated version will be published on the Platform with a revised "Last Updated" date.

Your continued use of BookMyConsole after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If you have a complaint or dispute, please first contact BookMyConsole Support so that we can attempt to resolve the matter.

If the dispute cannot be resolved through support, it may be handled through the applicable legal and dispute-resolution mechanisms under Indian law.

Governing law and jurisdiction:

These Terms shall be governed by the laws of India, subject to applicable law.

For questions, complaints, booking problems, payment issues, or other concerns, contact:

BookMyConsole Support
Email: harshdpatil2007@gmail.com

For payment/refund-related issues, please include your booking ID and relevant transaction information.

By creating an account or using BookMyConsole, you acknowledge that you have read and agreed to:

• These Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy